These Terms and Conditions (“Terms”) govern your access to the Postura Wellness website and your purchase and use of services provided by Postura Wellness (“Postura Wellness”, “we”, “us” or “our”).
By accessing our website, making an appointment, purchasing a service or receiving treatment, you agree to these Terms.
1. SERVICES
Postura Wellness provides chiropractic, physiotherapy and wellness services.
Services may include, depending on availability:
- Chiropractic treatment
- Physiotherapy
- Postural assessments
- Musculoskeletal assessments
- Rehabilitation
- Shockwave therapy
- Red light therapy
- Hyperbaric services
- Bio-electric therapy
- Exercise programmes
- Other services offered by Postura Wellness
Services may differ between locations and may be changed from time to time.
2. NO GUARANTEE OF OUTCOME
Postura Wellness does not guarantee a specific treatment result, degree of pain relief, recovery period, number of sessions required, improvement in mobility, improvement in posture or clinical outcome.
Every patient responds differently to treatment.
Results depend on factors including the nature of the condition, severity, duration, individual health, lifestyle, compliance and other circumstances.
3. MEDICAL INFORMATION
Information provided on our website, social media, advertisements and educational materials is general information only.
It is not a substitute for professional assessment or medical advice.
You should not rely on website content to diagnose or treat a medical condition.
If you experience symptoms that may represent a medical emergency, seek appropriate emergency medical assistance.
4. PATIENT RESPONSIBILITY
You are responsible for providing accurate and complete information relevant to your treatment.
You should inform your practitioner about relevant medical conditions, previous injuries, surgeries, medications, allergies, pregnancy, current symptoms, previous treatments and other relevant healthcare information.
Failure to provide relevant information may affect the safety or suitability of treatment.
5. RIGHT TO DECLINE OR MODIFY TREATMENT
A practitioner may modify, postpone or decline treatment where they reasonably consider this necessary for safety or clinical reasons.
This may include situations where further assessment is required, a potential contraindication exists, the patient’s condition has changed, another healthcare professional should be consulted, or the proposed treatment is no longer considered appropriate.
6. APPOINTMENTS
Appointments are subject to availability.
An appointment is only confirmed when confirmation has been provided through our booking system or an authorised Postura Wellness representative.
We may change appointment times where reasonably necessary.
7. CANCELLATIONS AND NO-SHOWS
Patients are expected to provide reasonable notice when cancelling or rescheduling.
The cancellation, rescheduling and no-show policy communicated at the time of booking will apply.
Where applicable, late cancellations or no-shows may result in a cancellation fee, forfeiture of a treatment session, loss of a promotional offer or restrictions on future bookings.
8. LATE ARRIVALS
Late arrivals may result in a shortened treatment session.
This is to minimise disruption to subsequent appointments.
The full applicable appointment fee may remain payable where permitted by the applicable cancellation policy.
9. PRICES
Prices displayed on our website or other marketing materials may change from time to time.
The price communicated at the time of purchase or booking will generally apply.
All prices are in Singapore dollars unless otherwise stated.
10. PROMOTIONS
Promotions may be subject to additional conditions.
Unless otherwise stated:
- Promotions are not exchangeable for cash;
- Promotions cannot be combined;
- Promotional sessions may have an expiry date;
- Promotional prices may be limited to eligible patients;
- Promotional appointments are subject to availability; and
- Promotional offers may be withdrawn or amended where permitted by law.
11. TREATMENT PACKAGES
Treatment packages may have an expiry date, specific treatment inclusions, location restrictions, practitioner restrictions, transfer restrictions and specific refund conditions.
The terms communicated at the time of purchase will apply.
12. REFUNDS
Refunds are subject to the nature of the service purchased, applicable package terms and Singapore law.
Where a refund is approved, we may deduct the value of services already provided or sessions already used.
Promotional discounts may also be recalculated where applicable.
13. INSURANCE
We may provide invoices or supporting documents for insurance claims.
We do not guarantee that an insurer will reimburse your treatment.
Patients remain responsible for payment regardless of whether an insurer subsequently approves or rejects a claim, unless otherwise agreed in writing.
14. CONSENT TO TREATMENT
Certain treatments may require informed consent before they are performed.
You may ask questions about a proposed treatment before providing consent.
Consent may be provided electronically or in writing.
15. PHOTOGRAPHS, VIDEOS AND TESTIMONIALS
Postura Wellness may request permission to use photographs, videos, testimonials or treatment-related content for educational or marketing purposes.
No patient photograph, identifiable testimonial or identifiable treatment story should be used for marketing without appropriate consent.
Refusing marketing consent will not affect your entitlement to receive healthcare services.
16. WEBSITE ANALYTICS AND ADVERTISING
Our website may use analytics and advertising technologies provided by third parties including Google, Meta, TikTok and other analytics or advertising providers.
These technologies may measure website activity, advertising performance, conversions and interactions.
They may use cookies, pixels, identifiers, IP addresses and other technical information.
Postura Wellness takes reasonable steps to prevent identifiable healthcare information from being intentionally transmitted through advertising or analytics technologies.
For more information, please refer to our Privacy Policy and Cookie Policy.
17. INTELLECTUAL PROPERTY
All website content, branding, logos, photographs, videos, designs, educational materials and other content belonging to Postura Wellness are protected by applicable intellectual property laws.
You may not reproduce, modify, distribute or commercially exploit our content without written permission.
18. WEBSITE AVAILABILITY
We do not guarantee that the website will always be available, uninterrupted, error-free, completely secure or always contain current information.
We may modify or suspend website functionality without prior notice.
19. THIRD-PARTY SERVICES
Our website may link to third-party services including booking systems, payment providers, social media platforms, Google, Meta, TikTok and other services.
Those services operate under their own terms and privacy policies.
Postura Wellness is not responsible for the operation or privacy practices of third-party services.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by Singapore law, Postura Wellness shall not be liable for indirect, incidental, consequential or special losses arising from use of the website or third-party services.
Nothing in these Terms excludes liability that cannot legally be excluded or limits statutory rights that cannot legally be limited.
21. PATIENT CONDUCT
Patients are expected to treat our staff and practitioners respectfully.
We may refuse or discontinue services where there is threatening behaviour, violence, harassment, abuse, discrimination, repeated inappropriate conduct or other behaviour that creates a safety concern.
Any decision to discontinue treatment will be handled subject to applicable professional and legal obligations.
22. PRIVACY
Your use of our services is subject to our Privacy Policy and PDPA & Data Protection Policy.
These documents explain how we collect, use, disclose, retain and protect your personal data.
23. CHANGES
We may update these Terms from time to time.
The latest version will be published on our website.
24. SEVERABILITY
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.
25. GOVERNING LAW
These Terms are governed by the laws of Singapore.
Any dispute shall be subject to the jurisdiction of the Singapore courts, unless otherwise required by law.
26. CONTACT
Postura Wellness
Email: hello@posturawellness.com
Telephone: +65 8399 1262
Website: www.posturawellness.com